MilieuLux · München
About MilieuLux
MilieuLux has existed since 1 August 2026. That is why this page carries no count of satisfied customers, no reference project and no reviews — they could only be invented. What it does carry, you can check: the hourly rate, the travel flat rate per working day, the hours we answer, and the list of what we do not offer.
Behind the brand stands Valentin Susuri. Whoever drives to a job for MilieuLux is given the site service plan beforehand, the list of areas that are excluded, and the instruction on which product goes on which surface — washrooms and tea kitchens with separate equipment.
We want people and businesses in Munich to find a cleaning service that communicates clearly and enjoys its work. That is why we show our prices openly, offer many ways to get in touch and ask precisely when a task is unusual. Recurring jobs are particularly valuable to us, because good routines and trust keep improving over time. One-off jobs remain welcome at any time.
Our work serves medical practices, offices, shops, property managers, hotels, holiday lets and private households. In addition we take on light garden care. We deliberately stay within our field and do not promise services we cannot carry out safely and properly.
From enquiry to appointment
An enquiry reaches us through the form, by email, by phone, via WhatsApp or as a call-back request. Anything arriving Monday to Friday between 8 am and 8 pm is answered the same working day; anything later, on the next. Our reply says what else we need to know — usually the floor area, the kind of rooms and how often cleaning is wanted. A preferred slot booked through the form needs at least two hours lead time; it is a request, not yet a confirmation, and the confirmation comes separately.
What a site visit costs — and when none is needed
For a single household or a manageable office, your figures and the time and cost estimate on this site are usually enough. We suggest a visit when surfaces, floor coverings or access cannot be settled on the phone. If it leads to a job, we do not charge for it. Price on request.
How the invoice comes about
We bill by person-hours, not by square metre and not as a lump sum. Two people for three hours are six working hours. Price on request. How the amounts shown are to be read for tax is stated in the note under every price on this page. There is no minimum order value; a two-hour visit is as possible as a weekly plan. If you provide your own cleaning products, we charge nothing for materials.
A recurring contract: setting it up and changing it
A recurring contract grows out of a service plan: which areas are cleaned at which intervals, which are excluded, and which product goes on which surface. The plan is the basis of every single appointment, and it is kept in writing so that it need not be renegotiated at each visit. A regular cleaner is assigned to the job, together with a stand-in who knows the same plan. When something changes — a room is added, an interval is stretched — we change the plan and not just the single appointment.
When something is not right
A complaint travels the same route as an enquiry and reaches the same people; there is no separate complaints channel. Tell us which area and which appointment you mean — both are in the service plan, and that shows whether a surface was within the agreed scope or not. Where a task requires a qualification we do not hold, we decline rather than attempt it; that applies before a job and in the middle of one.
What we stand for
Reliability
Confirmed arrangements are taken seriously and clearly documented.
Cleanliness
Work is carried out appropriately for the material and with attention.
Availability
Personally reachable during working hours; messages possible at any time.
Transparency
Prices, travel, materials and limits are communicated openly.
Respect
Spaces, property, data protection and personal wishes are respected.
Adjusting as we go
Whatever comes up on one visit changes the service plan for the next — instead of quietly carrying on.
Where our offer ends
Talk to us
We will get back to you personally as soon as possible – usually the same day during our availability hours.